Help and FAQ

Need Help?

The RADC Team is ready to help. Drop us an email anytime on orders, products,

website or just Rosé All Day in general. Send us feedbacks too - we love your thoughts

and we'll get back to you, promise!

 

Shipping

Where does RADC ship?

RADC currently ships to Indonesia, Singapore and Australia only. We are currently working on shipping internationally and bringing RADC everywhere around the world. To our international girls: hit us up on IG @roseallday.co and let us know where you live!

Tell me about shipping.

Here is our shipping fee.
Indonesia - Shipped via Sicepat with a flat rate shipping fee of IDR 15.000
Singapore - Shipped via TIKI with a rate of IDR 115.000

When will my order ship?

Here's how it works: You order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm GMT+7 are processed the next business day). Then the courier takes it from there. You’ll get an email with a tracking number as soon as your package ships. It’s on the way!

I'm having trouble with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days register your shipment status. Once your order has been shipped, you will receive an email containing your tracking number. To track your box of Rosé, click here.
If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@roseallday.co or line us at @roseallday.co. We can give you the inside info.


How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact us, we will be happy to help, as long as your order has not been shipped. Once your order has been shipped, you can contact the courier yourself and see what they can do.

Help! My package is lost!

Once your package is with the delivery company, it has become their responsibility. We are not responsible for losses not caused by our faults or indirect losses caused by the shipping company. We will be responsible for your losses only if we violate our terms and conditions.

I have a weird question and I want to talk to a person about it.

The good news, we like weird. To ask anything and get a quick, personal reply, email us at hello@roseallday.co. Don’t worry—we check it constantly.

Product

    How can I find out more information about a product?

    You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing or contacting us by line.

    What skin types are RADC products suitable for?

    Our products are appropriate for all skin types: they’re dermatologically tested, hypoallergenic, non-irritating, paraben free, and alcohol free.

    I love samples! Can I have some?

    You love us that much and would like to feature us on your blog / youtube channel?
    Send us an email at hello@roseallday.co and we will talk there!
     

    Do you test on animals?

    Absolutely not. We can't imagine anyone testing on our mascot - Pablo, our cute little Frenchie. Pablo does photoshoots with us and sits on our lap as we type all this away!

    Can I sell the products on my own site?

    Unfortunately, your purchase of RADC products is only for your personal use. By purchasing RADC products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

    Are your products safe?

    Yes of course! We would not make anything that we would not put on ourselves.

    Our products are registered in The Indonesian Drug and Food Control or known as Badan Pengawasan Obat dan Makanan (BPOM). Do you know you can check if your beauty products are safe in their website?

    Returns & Exchanges

    How do I place a return or exchange?

    We're sorry that we are not able to accept return or exchanges for hygiene purposes. All sales are final. However, in the event that your goods are damaged, please reach out to us at hello@roseallday.co with your order number along with a picture of your damaged RADC purchase. We'll help you sort it out.

    What’s your exchange and return policy?

    All exchanges or returns must be processed within 7 days of receiving the order. Only damaged goods are accepted for exchange or return. Please note, your original shipping charges are not refunded. Email us at hello@roseallday.co and we'll help you place the return.

    How long does it take to process a return?

    Credit card refunds usually take 5-10 business days to appear on your statement. But it really depends on your bank, please contact them for further details.

    Returns via bank transfer are only available for Indonesian residents.

    What should I do if I receive the wrong product?

    If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@roseallday.co and we’ll be sure to get you the product you ordered!


      Billing

      When will my credit card be charged?

      Your credit card will be charged as soon as your order is accepted and processed.

      What forms of payment do you accept?

      We accept Visa, MasterCard and American Express. We also accept payments via bank transfer.

      Will I get an e-mail payment confirmation when I pay via Bank Transfer?

      Unfortunately, Shopify does not have an automated payment e-mail confirmation feature. So we won't be sending you an e-mail confirming your payment. We will only send you an email regarding your order fulfillment once we have the tracking number from our courier.

      What can I do if my payment is declined?

      Oh no! Here are a few things to check if your payment didn’t go through:

      Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

      Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

      If none of these apply, please contact us at hello@roseallday.co. We’re happy to help!


      Other FAQ's

      Is this product available anywhere besides roseallday.co?

      For now, our products are only available on roseallday.co

      How are RADC products different from other beauty brands?

      We believe that when you look good, you'll feel good and when you feel good, you'll do good. It is important for us that our products help enhance your natural beauty and make you feel flawless inside and out. Our formulas are designed to be easy and fun to use as an essential for your everyday, personal beauty routine. RADC is made by girls for girls!

      When is the next product launching?

      We’ll be coming out with new products very soon–sign up with your email address to get the latest updates.

      What is FIVE by Rosé?

      FIVE is a movement. It is a campaign that is all about empowered women empower women. Five lipstick shades by five inspiring women who are also fighting for the same cause as we are - education and equal opportunity for women.

      We work closely with the Womanpreneur Community in order to raise awareness on this issue and making a difference. All profit and money raised will be used for this campaign.

      So what's the problem, again?

      Here's the fact: In Indonesia, the challenges to gender equality remain discriminatory attitudes, which prevent women from exercising their economic rights, property ownership and land inheritance, access to credit, wages and workplace benefits, and livelihood opportunities. As a working woman, can anyone relate to this?

      Recognizing the existence of this issue, fulfilling women's rights and positioning them on par with others can raise their level of integrity and minimise families’ vulnerabilities toward life’s ever increasing economic, political and social challenges.

      So the mission is to encourage the growth of business savvy women in a community of women that shares the same vision on being independent entrepreneurs. We want to help expand education and competency in helping small businesses grow by creating educational programs that are conducted regularly.

      Our aim is to empower a million women to be economically independent in their own businesses. That said, are you in?

      What is Womanpreneur Community?

      Womanpreneur Community is a community for Indonesian women to grow as business savvy boss ladies. We need more women leaders in our country and it's good to know that you can also enlist your business and get connected with other like-minded entrepreneurs.

      To know more about our community, visit their website by clicking HERE.

      How can I join and what can I do to help?

      By purchasing a lipstick from the Five collection, you have officially joined our girl gang!  ALL profit from Five by RADC are used to fight for women equality, empowerment and education. *High-five!*