The RADC Team is ready to help. Drop us an email anytime on orders, products,
website or just Rosé All Day in general. Send us feedbacks too - we love your thoughts
and we'll get back to you, promise!
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing or contacting us by line.
What skin types are RADC products suitable for?
Our products are appropriate for all skin types: they’re dermatologically tested, hypoallergenic, non-irritating, paraben free, and alcohol free.
I love samples! Can I have some?
You love us that much and would like to feature us on your blog / youtube channel?
Send us an email at firstname.lastname@example.org and we will talk there!
Do you test on animals?
Absolutely not. We can't imagine anyone testing on our mascot - Pablo, our cute little Frenchie. Pablo does photoshoots with us and sits on our lap as we type all this away!
Can I sell the products on my own site?
Unfortunately, your purchase of RADC products is only for your personal use. By purchasing RADC products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Are your products safe?
Yes of course! We would not make anything that we would not put on ourselves.
Our products are registered in The Indonesian Drug and Food Control or known as Badan Pengawasan Obat dan Makanan (BPOM). Do you know you can check if your beauty products are safe in their website?
Returns & Exchanges
How do I place a return or exchange?
We're sorry that we are not able to accept return or exchanges for hygiene purposes. All sales are final. However, in the event that your goods are damaged, please reach out to us at email@example.com with your order number along with a picture of your damaged RADC purchase. We'll help you sort it out.
What’s your exchange and return policy?
All exchanges or returns must be processed within 7 days of receiving the order. Only damaged goods are accepted for exchange or return. Please note, your original shipping charges are not refunded. Email us at firstname.lastname@example.org and we'll help you place the return.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement. But it really depends on your bank, please contact them for further details.
Returns via bank transfer are only available for Indonesian residents.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the product you ordered!
What forms of payment do you accept?
Will I get an e-mail payment confirmation when I pay via Bank Transfer?
Unfortunately, Shopify does not have an automated payment e-mail confirmation feature. So we won't be sending you an e-mail confirming your payment. We will only send you an email regarding your order fulfillment once we have the tracking number from our courier.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through:
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
If none of these apply, please contact us at firstname.lastname@example.org. We’re happy to help!
For now, our products are only available on roseallday.co
We believe that when you look good, you'll feel good and when you feel good, you'll do good. It is important for us that our products help enhance your natural beauty and make you feel flawless inside and out. Our formulas are designed to be easy and fun to use as an essential for your everyday, personal beauty routine. RADC is made by girls for girls!
We’ll be coming out with new products very soon–sign up with your email address to get the latest updates.
FIVE is a movement. It is a campaign that is all about empowered women empower women. Five lipstick shades by five inspiring women who are also fighting for the same cause as we are - education and equal opportunity for women.
We work closely with the Womanpreneur Community in order to raise awareness on this issue and making a difference. All profit and money raised will be used for this campaign.
So what's the problem, again?
Here's the fact: In Indonesia, the challenges to gender equality remain discriminatory attitudes, which prevent women from exercising their economic rights, property ownership and land inheritance, access to credit, wages and workplace benefits, and livelihood opportunities. As a working woman, can anyone relate to this?
Recognizing the existence of this issue, fulfilling women's rights and positioning them on par with others can raise their level of integrity and minimise families’ vulnerabilities toward life’s ever increasing economic, political and social challenges.
So the mission is to encourage the growth of business savvy women in a community of women that shares the same vision on being independent entrepreneurs. We want to help expand education and competency in helping small businesses grow by creating educational programs that are conducted regularly.
Our aim is to empower a million women to be economically independent in their own businesses. That said, are you in?
What is Womanpreneur Community?
Womanpreneur Community is a community for Indonesian women to grow as business savvy boss ladies. We need more women leaders in our country and it's good to know that you can also enlist your business and get connected with other like-minded entrepreneurs.
To know more about our community, visit their website by clicking HERE.
How can I join and what can I do to help?
By purchasing a lipstick from the Five collection, you have officially joined our girl gang! ALL profit from Five by RADC are used to fight for women equality, empowerment and education. *High-five!*